I get this question a lot! I think most of my friends (outside office circle) don’t know where I’m working and what is it that I’m doing. Not that I’m not proud of the company, but I never really talk about ofis stuff with my friends or families.
So, what exactly am I doing? First and foremost, I work with AMERICAN EXPRESS INTERNATIONAL based in Menara Weld. The reason why it’s called Amex International is because the Malaysia bit of it has been taken over by Maybank. So whatever we have in Menara Weld, is all overseas based services. My job? I’m a Quality Analyst. I do quality audit for our Credit Department Singapore. Yes… The team is based Singapore and I’m in KL. Yes… It is possible. Everything is possible now. Thanks to technical advances… What do I do? I listen to calls, check it if it’s up to standard, check the procedures and update, and give feedback when necessary. I actually just started this job in August. I was in a different department previously (a ‘funner’ department to be in – Ste, if you are reading this, I have too many grudges with the recording procedure. Heheheh…).
Clear enough? And NO, I do not take any Amex card applications. For that, you have to go thru Maybank. Another interesting fact about my job; my boss is based in Sydney. I do not have a boss in KL… :-p